My naturally autocratic tendencies, which have held me back in the literary world for years, compel me constantly to cast a pall on the enthusiasms of my young charges.
To stifle the urge to ponderous first-person narratives sourced from an uncomfortable chair at an outdoor bistro on the Champs-Élysées.
To replace such pedestrian visions from well-worn paths with clarity and precision and vision of things and places never once visited.
At this time of year, such endeavor might be considered . . . Scrooge-like.
But no. You won’t find Scrooge in the Business School. There is no such thing as a Business Scrooge.
Scrooge is commonplace, but not here.
It’s Time for Mind-Clearing
This is about shaking off the bad habits learned over in the liberal arts college . . . about clearing the mind . . . scattering gnat-like notions to the winds . . .
Accordingly, as a business school professor, I urge my students to dispense with their fanciful flights picked up in undisciplined liberal arts courses. To dispense with the bad and the ugly . . . and to embrace the good.
In class, my students look at me, expectantly. Yes, we’re here – in class – now:
“You remember those idyllic scenes conjured by your imagination, back when you were young and unjaded? High school seniors . . . or even freshmen here in university? When college had its sheen?”
I roam the floor, the space in front of the rows of desks with their internet connections.
“Remember those scenes of professors and students out on the lawn under a late summer sun, students sitting cross-legged, perhaps chewing on blades of grass? Your kindly bearded professor, a tam resting upon his head, gesturing grandly while reciting something beautiful?
“Perhaps a passage from Faulkner? Perhaps a trope from Camus. Or verse from an angry beat poet? The occasional angry finger-point at the business school with all its philistinism? The house of Business Scrooge?”
One student speaks up.
“Because it’s winter now, of course. But wouldn’t that be nice,” I respond.
Nods around the room.
“No, it would not be nice,” I say. “That’s not genuine. It’s not authentic. Just actors performing for touring visitors and posing for publicity shots. College isn’t like that. There is no authentic college of your dreams waiting for you to discover. Remember the lesson of Oliver Wendell Douglas.”
“Oliver . . . Wendell . . . Douglas.”
I’m concerned at this lack of essential preparatory knowledge of the modern college student at a major university.
Search for the Authentic
“The star of Green Acres, the greatest television show of all time. Don’t you watch Nickelodeon or TV Land? See Youtube.”
Green Acres. I explain.
It was really an allegory, a metaphor for our time.
Mr. Douglas was forever in search of the authentic. He had an idyllic conception of the rural experience. He abandoned his big city lawyer’s life in a quest for authentic Americana.
Instead, Mr. Douglas found a bizarre world populated by characters that could have been confected by Stephen King.
Everyone was an actor in a surreal drama staged for the benefit of Mr. Douglas’s dreams of the authentic rural life.
The unifying theme of the show was Sam Drucker’s general store, where many of the crucial insights were revealed. Rural folk did not use oil lamps, “’cause we all got ’lectricity.” The barrel in Sam Drucker’s general store was filled with plastic pickles.
The store was a magical place for Mr. Douglas, a crossroads for many of the strange characters who nettled him so naughtily. For the most part, they gave Mr. Douglas exactly what he wanted to see, because in the immortal words of Sam Drucker: “City folks seem to expect it.”
The idyllic outdoor-on-the-grass-communing-with-nature-scene.
Students seem to expect it.
Expectations that inevitably collapse under the weight of real challenges, real work . . . and in the process of genuine labor, a true generosity of spirit takes root.
“I suppose that no one in this classroom has seen Star Trek II: Wrath of Khan? And if you have, I’m betting you completely missed the theme of Jeremy Bentham’s philosophy of Utilitarianism expressed by Spock throughout the film. Never mind the obvious references to Melville’s Moby Dick?”
“Is this class Global Strategic Management, Professor?”
Again, those naturally autocratic tendencies assert themselves.
I snap my fingers.
“How many people here believe in this . . . this muse?”
Silence. No movement.
“You know. This writing trope. This muse.
Anyone ever heard of this muse? Don’t hide from me. I know you were exposed to this . . . this muse over in that heinous liberal arts college.”
Hands begin to go up. Cautious hands. More hands than I expect. More hands than are comfortable.
Time to disabuse them, time to explode their fantasies.
“There is no muse.”
A simple declarative sentence, but with the unsentimental power and imperious grandeur of a Thomas Carlyle proclamation.
Puzzled looks. A few of them distraught. Then, anger.
“But there is. There’s a muse . . . there is!”
“Humbug! There is no muse! Get that Birkenstock notion out of your callow head.”
“But my English prof said—”
“Your English prof is teaching because no one publishes her bad novels and because she cannot earn a living foisting this muse-myth on folks who live and breathe and work and play in the real world. People who build bridges, harvest corn, make tires, feed hormones to beef, fly you home over holiday break, and who serve you every day at the 7-ll. People who pay taxes and die.”
“You must know only one thing.”
My voice drops low, just above a whisper, and I lean forward.
“You must know only one thing.”
The students sense something profound coming. They won’t be disappointed.
“Yes, there is a muse . . . I am your muse.”
I smile. A benevolent smile. I see several people actually taking notes, writing this down.
The Muse Whispers “There is No Business Scrooge”
“I am on your shoulder whispering to you in those moments when you lack inspiration. I am your solution to the blank computer screen.”
My voice rises, I lean back and spread my hands wide, just as I have seen evangelicals do when working a crowd.
“I am the muse, the answer to your writer’s block and the source of your inspiration.”
Titters of laughter ripple through the room, and I scowl.
“You think I’m joking . . . that this is a joke?”
I pace like a panther, my hands clasped behind my back. I stalk the room, the entire space in front of the classroom and right in front of the giant PowerPoint projection screen.
I stop and face them, squaring my shoulders and flexing my jaw.
“I want you to remember that one thing when you’re up at night and time is trickling by, and you have an assignment but no ideas and no hope . . . .”
They are silent, and they watch me.
The Incantation . . .
“I will perch on your shoulder, and I will whisper to you just four words. I want you to remember those four words. Just four little words – just five little syllables.
They are magic words!
A mantra to warm you on those cold nights bereft of imagination, as you trek that barren wasteland of words without order, without discipline, without a point.”
I have their attention now. They are rapt.
Will I win them over this time? Can I break through? Can I help them make the leap from soaring idealism to mundane responsibility?
“Remember these words: Love … the … Value … Chain!”
They’ve heard this before. They sound disappointed. Cheated.
So many fail to see the beauty of disaggregating the firm into its functional components. The analytic precision it provides, the world of discovery that it opens up! So many stop short of making that final connection . . . except this time . . .
“I love the value chain, Professor!”
I’m skeptical, jaded. I search for signs of duplicity. But detect only enthusiasm.
“Which part of the value chain do you feel most strongly about?”
“Since I’m chronologically oriented, Professor, I’m partial to Inbound Logistics!”
There is a general murmuring and uneasiness in the class. Inbound logistics?
A hand shoots up and a voice cries out before I can acknowledge it.
“Operations! That’s the ticket for me.”
And yet another!
“After sale Service!” a voice in the back calls out. “Professor, Customer Relationship Management has a symmetry and logic about it that outstrips anything we touched on in my basic philosophy courses!”
The dam had finally burst, and the classroom buzzed with talk of core competencies, competitive analysis, environmental scans, core products, strategy formulation processes, Five Forces analysis, and competitive advantage!
They are convinced – finally – that strategy and value chain analysis can be an art.
I even say positive things about accounting and accountants, observing that there is a bit of art and flair and imagination necessary to produce a product desired by the employer . . . or patron. Think of Michelangelo painting the Sistine Chapel for his patron.
The Value Chain! Inbound logistics, Operations, Outbound logistics, Sales and Marketing, and Service.
If ever there were a time for sentimentality and outright weeping, this was it! For this is the key to wealth creation and the bettering of people’s lives in a thousand different ways.
It’s our cornucopia, the secret that has propelled civilization from the Renaissance to the Age of Google.
But then . . .
But then, one of the most staid literary conventions of all time reared its ugly head. Yes, one of the worst literary devices known to fictioneers.
I woke up.
I awoke from a dream.
A Sweet, Impossible Dream
It was nothing but a sweet dream. Students excited at the prospect of writing a paper on value chain analysis . . . on identifying a company’s core competency and developing a strategic plan to gain sustained competitive advantage based on that competency . . . students who loved the value chain . . . who could see the art and creativity demanded of the accountant and financial manager.
Who could see the beauty in efficient operations management.
Who would strive for efficiency because it was the right thing to do!
It was all a sweet dream.
A cruel dream.
I awoke to a cold, winter world where idealistic students still sleepwalk and irresponsible students still party and wiseacre students still wisecrack with a tiresome world-weariness and faux freshness. Who write with an undisciplined lackadaisical casualness that drives me to distraction.
It is the little things that do this.
I close my eyes and maybe . . . perhaps I can recapture a bit of the magic. Recapture the dream.
I look up, startled to find a group of students gathered round my desk after I have dismissed class. They are heading home in the cold for their winter break.
“A gift, Professor.”
“Won’t you open it now?”
I peel the wrap away in a crinkle of coated Christmas paper. It’s a book. A copy of Peter Drucker’s Management.
It’s a first edition, and I feel my eyes tearing up.
“We know how much you like Green Acres. And Drucker’s general store.”
Smiles abound. I cock an eyebrow, as I am wont to do.
“You do know that it wasn’t Peter Drucker’s store? It was Sam Drucker’s store.”
“Does it really matter, Professor?”
“In the grand scheme of things, I suppose that it does not. Merry Christmas.”
Why do I offer a hearty Merry Christmas instead of something ecumenically blasé?
Well, because I can. Because I’m authentic. Because I have authoritarian tendencies.
Because I offer others a piece of my world.
And I heartily accept Hanukkah and Kwanzaa and Season’s Greetings from anyone and everyone else who cares to send ’em my way.
Now, let me go read Sam Drucker’s book on managing a general store in Hooterville.
No business scrooge here. I’m such an idealist.